Think the problem on the Friday night was the hotel was not prepared or expecting the number of fans to turn up. I got there a few minutes to 9 just as the SSC/SFA girls were arriving and there was already a big queue. Which meant it was already going to take 20/30 minutes to get through all the fans who had arrived before 9pm never mind those who arrived after. The queue quickly filled most of the lobby which can't have looked very appealing to the hotel or their guests especially as a fair few fans had a good drink in them. Heard they gave out about 1,000 tickets in the 2 hours which is some going.
Think it would have worked better had the hotel given us a seperate room to do the collection which was what happened in Tel Aviv.